Reference

ziatogel Privacy Policy For Your Account

Our Privacy Policy explains how ziatogel handles the details you provide when opening an account, checking Baccarat or Ganesha Gold, and using DANA or QRIS.

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CONTACT PATHS

Get Privacy Help Near Account Support

A clear contact path matters when a privacy request is connected to login or wallet status. Sign in where possible and use the account help route beside the cashier path, giving us the email or phone number linked to your account. If you cannot sign in, include a payment receipt reference without sending your password or wallet PIN.

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Account access

Use the support route inside your account to ask about stored details, phone verification records or a correction. We may request account identifiers before discussing private data.

Wallet reference

For DANA, OVO, GoPay or QRIS questions, send the relevant receipt reference and date. We use those details to locate a status record while avoiding requests for your wallet PIN.

Sign-in trouble

If your account cannot open, contact us through the available account help channel and explain the device path used. Never place a password, verification code or full payment credential in your message.

HANDLING DETAILS

What We Do With Your Personal Data

We keep this Privacy Policy practical by linking each data use to an account action: access, payment matching, security or a request from you.

Account records

When you open an account, we handle the details needed for account access and phone verification. We use them to identify your account, protect sign-in activity and respond to requests about your records.

Payment matching

A DANA, QRIS, bank transfer or virtual account reference can help us match a receipt with the correct account. We do not need your wallet PIN to investigate a payment status.

Device signals

We may record browser, device and login event details to recognise unusual access and keep an account path consistent across mobile and desktop. These records help us investigate sign-in questions.

Cookie choices

Cookies can remember session choices and help us understand which policy or account page was opened. You can adjust cookie controls in your browser, though some sign-in functions may then need to be repeated.

Retention period

We keep personal and transaction records only for the period needed for security, account administration, dispute handling and legal duties. When a record is no longer needed, our handling follows the applicable retention process.

Change requests

Ask us to correct, explain or remove eligible personal details through account support. Include the account email or phone number, but do not send passwords, verification codes or complete wallet credentials.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the questions you may have before opening an account or contacting support. We explain what is collected, why wallet references appear, how device records work and which route to use for a personal data request.

It covers account details, phone verification, login events, device records, cookies, payment references and support messages connected with your account, including activity around the lobby and wallet status.

DANA and QRIS references help us match a receipt or status enquiry to the correct account. We use transaction identifiers and dates for that purpose, not your wallet PIN or unrelated wallet content.

Yes. Send a correction request through the account support route with the linked email or phone number and a clear description of the change. We may verify account ownership before updating records.

Cookies can retain session choices and help connect a browser visit with the correct account path. You can change browser cookie settings, although sign-in preferences may need to be entered again.

Yes. We may record device, browser and login event details to identify unusual access and investigate account security questions. These signals are handled for account protection and service administration.

We retain records for the period needed for account security, administration, dispute handling and legal duties. The applicable retention process determines when information is no longer required.

Use the account support route and ask for a copy, explanation, correction or eligible removal of your personal data. Include account identifiers only; never send your password, code or wallet PIN.

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